Terms & Conditions


Terms and Conditions

This service is provided by ‘AskTheDoctor24 Limited. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. You must be aged 18 years and above and a UK citizen to use this service.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU SHOULD NOT USE THIS SERVICE.


THE INFORMATION ON THIS WEBSITE, INCLUDING THE ANSWERS GIVEN BY OUR DOCTORS IS PROVIDED FOR GENERAL INFORMATION ONLY AND IS IN NO WAY INTENDED TO REPLACE PROFESSIONAL MEDICAL CARE OR ATTENTION BY A QUALIFIED PRACTITIONER. THE INFORMATION GIVEN CANNOT AND SHOULD NOT BE USED AS A BASIS FOR DIAGNOSIS OR CHOICE OF TREATMENT.

YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THIS WEBSITE (including but not limited to answers received through this site).

IF YOU FEEL UNWELL YOU SHOULD SEEK IMMEDIATE ASSISTANCE FROM YOUR EMERGENCY HEALTHCARE PROVIDERS. AskTheDoctor24 IS NOT AN EMERGENCY SERVICE.


Introduction and responsibilities

1. About us

‘AskTheDoctor24 Limited is a company incorporated in England and Wales under company number 08055556.

2. Professional standards and qualifications

The service involves the provision of information of our users health concerns. Services are provided by qualified doctors registered with the UK’s General Medical Council with a licence to practice. All AskTheDoctor24 doctors have met our minimum requirements and have been vetted through our recruitment process. A Governing Body is in place in order to oversee the business and ensure the quality of the medical information provided.

3. Privacy and security

Your privacy is important to us and the following information explains how we will use and protect it.

a. Privacy of your information

AskTheDoctor24 complies with the Data Protection Act 1998. We will use the information you provide for the sole purpose of the services you request. We will not share your personal information with any other organisation. This Privacy Policy applies to the AskTheDoctor Site, including any versions for other platforms, or white-label versions of the site. We may share information among subsidiaries or affiliates or sites that we either own, control or have cooperation agreements with, but it is always protected under the terms of this Privacy Policy. The Site contains links to other organisations' sites. Once you enter any of these sites (whether through an advertisement, service, or content link), be aware that we are not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every website that you visit through a link or advertisement on our Site. While you may use some of the functionality of the Site without registration, many of the specific services on our website require registration. If you use the Site without registering, the only information we collect will be Non-Personal Information through the use of Cookies or Web Beacons. If you choose to register for certain services, we require you to submit Personally Identifiable Information. We may also collect Personal Health Information. You are responsible for ensuring the accuracy of the Personally Identifiable Information and Personal Health Information you submit to us. Inaccurate information will affect the information you receive when using our Site and our ability to contact you as described in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you.

Non-Personal Information We Collect About You

Even if you do not register, we collect Non-Personal Information about your use of the Site, special promotions and newsletters in three forms:

A. Cookies:

We collect Non-Personal Information about your use of the Site and your use of the sites of selected sponsors and advertisers through the use of Cookies. We assign every computer accessing the Site a different Cookie. The information collected by Cookies (i) helps us dynamically generate advertising and content on Web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our Site and selected sponsors' and advertisers' sites, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken. We may use Cookie information to deliver certain advertisements to your Browser based on areas of the Site that you have visited during the same session or to determine the popularity of certain content or advertisements. In connection with our sale of advertising we may allow third parties to place a Cookie on your Browser to enable advertisers to recognise your Browser in order to deliver an advertisement based on Non-Personally Identifiable Information. In connection with this, your IP address may be provided to third parties in order to enable the delivery of advertisements based on your location. Importantly, we do not allow these advertisers to collect any information based on your visits to the Site. We may also acquire Non-Personal Information about our users that these third parties have access to and we may use that information for the purpose of content development and for marketing purposes. Cookies are also used to facilitate a user's log-in, as navigation aides and as session timers. Cookies may also be used by us and sites we own or operate to restrict underage use of certain tools. We also use Cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These Cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. Most Browser software can be set to reject all Cookies. Most Browsers offer instructions on how to reset the Browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the Site may not work properly but you do not have to accept our Cookies in order to productively use the Site. Additionally, we may geographically target advertising based on your IP address. We may also use local shared objects, also known as Flash cookies, to enable you to use certain interactive tools on our site. Flash cookies are different from Browser Cookies because of the amount and type of data they collect, and how the data is stored. We do not share information stored in Flash cookies with third parties and the data in them is not used by or on behalf of the Site for delivery of advertisements. Cookie management tools provided by your Browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please visit the Macromedia Site. We do not link Non-Personal Information from Cookies to Personally Identifiable Information without your permission and do not use Cookies to collect or store Personal Health Information about you.

B. Web Beacons:

We also may use Web Beacons, also known as "pixels" to collect Non-Personal Information about your use of the Site and the websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (i) allows us to statistically monitor how many people are using the Site and selected sponsors' and advertisers' sites, (ii) how many people open our emails, and (iii) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of the Site or those sites of our sponsors. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information without your permission and do not use Web Beacons to collect or store Personal Health Information about you.

C. Third Parties Collecting Non-Personal Information:

Third parties under contract with us may use Cookies or Web Beacons to collect Non-Personal Information about your usage of our sites. These third parties may use this information, on our behalf, to help us deliver our advertising on other sites on the internet based on your browsing activity on our sites. Any browsing activity on our sites used to help deliver these advertisements would be categorized in terms of general health and wellness areas of interest, such as diet and nutrition, fitness and skin care, and not on a basis specific to any medical condition. We may further tailor the advertising on these third party sites based on other Non-Personal Information such as your geographic location (postal code), gender and/or age range to the extent known by these third parties. These third parties have agreed not to use Non-Personal Information they collect from our sites except to deliver advertisements on our behalf. If your Browser is set to reject Cookies, the Non-Personal Information will not be sent to these third parties and will not be used to deliver advertisements on third party sites.

b. Security

AskTheDoctor24 uses security technology, including firewalls and Secure Socket Layers to protect information submitted through this website and has procedures in place to ensure paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage. SSL (Secure Sockets Layer) is a security protocol developed by Netscape for transmitting private information via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both Microsoft Internet Explorer (http://www.webopedia.com/TERM/S/Internet_Explorer.htm) and Netscape Navigator (http://www.webopedia.com/TERM/S/Navigator.htm) support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that utilize an SSL connection start with https: instead of http. Nevertheless, electronic transmissions are never completely private or secure and there is a risk, therefore, that any electronic communications sent may be intercepted and potentially read by others. You should, therefore, ensure that any computer or telephone you use to access your online patient record is suitably protected from potential interception.

c. Direct marketing

Where a patient has given their explicit consent, AskTheDoctor24 may send direct marketing materials to the patient by email to the contact email address provided by the patient.

4. Registration

In order to use the service, you will be required to register with AskTheDoctor24 and to create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you: a. confirm that the information you provide is accurate and complete; and b. agree to keep your username and password confidential and to take reasonable steps to protect and not to share the login details for your online patient record with anyone; and c. confirm that you are over the age of 18.

5. Our commitment to you

Each of our doctors commits:

a. Professional responsibility

To take professional responsibility for each consumer who uses the service to the same extent as a doctor would have responsibility when meeting a patient face to face.

b. Compliance

To provide a professional and transparent service that complies with General Medical Council Guidelines on Good Medical Practice. Doctors will provide information and advice within the limits of their competence and to give the consumer information they want and need in a way they can understand.

c. Provide identification

To volunteer their name and General Medical Council professional registration number when communicating with consumers.

d. Provide information in the best interest of the consumer with information given

e. Privacy

To take all reasonable steps to protect patients' personal information as described in paragraph 3 above.

6. Your commitments when using the service

As the consumer, you commit:

a. Accurate information

To answer all questions truthfully and fully.

b. Registration for someone other than yourself

If the service is for a person other than yourself, you will need to have the authority of the person to provide their details.

c. You accept and recognise that:

The information on this website, including the answers given by our doctors is provided for general information only and is IN NO WAY INTENDED TO REPLACE PROFESSIONAL MEDICAL CARE OR ATTENTION BY A QUALIFIED PRACTITIONER. The information given cannot and should not be used as a basis for diagnosis or choice of treatment. You should never disregard medical advice or delay in seeking it because of something you have read on this website (including but not limited to answers received through this site). If you feel unwell you should seek immediate assistance from your emergency healthcare providers. AskTheDoctor24 is NOT an emergency service.

Online Medical Information Service

1. Information

The information provided by AskTheDoctor24 when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is correct and complete and you accept that failure to do so (whether intentionally or not) will affect the information we give to you for which we are not responsible. Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between you and any professional who uses AskTheDoctor24 website. The site is not intended to prescribe medicine and diagnose a medical condition. The Site is not intended to be used to treat a medical emergency or medical condition. The limitations of the service are that no physical examinations or investigations are done by our doctors and this should be recognised by, you, the consumer. AskTheDoctor24 nor any of its owners, managers, directors, employees, agents, partners or affiliates assumes any legal responsibility for any incorrect or misleading information provided by any professional or contained within the site. You are recommended to consult other sources and confirm the information contained within this Website and information given to you by our doctors. Consult your own doctor regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition. For medical concerns, including decisions about medications and other treatments, you should always consult your doctor or other, qualified healthcare professional. No medications, diet supplements or treatments as may be described on this Website should be taken or begun without first consulting your doctor or other healthcare provider. AskTheDoctor24 assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the doctor’s responses. All advice and/or information obtained directly/indirectly from the Site are provided at your own risk.

2. If Doctor unable to answer the question in agreed timeframe.

AskTheDoctor24 and its doctors are committed to answering your question within the specified timeframe. On the rare occasion, if due to unforeseen circumstances we are unable to get the response to you within that time, AskTheDoctor24 will send you an email informing you of the delay. If you wish to change your choice of doctor you will be given that option but we will start the clock according to the new doctor’s availability.

3. Non-availability/substitute/Question Rejected.

Our doctors are committed to providing the best possible information from the information you provide us. In the event that a patient’s chosen doctor is unable to answer their question, we will contact the patient via email to agree an alternative doctor. You will NOT be charged for the original doctor’s time. AskTheDoctor24 reserves the right to reject a question if it is deemed inappropriate for our service.

4. Extra Information

Our doctors are committed to giving the best possible information. From time to time the doctor may want specific information from you in order to give a better response. The doctor will post his questions for you to answer on the Site for you to access when you next login. You will be alerted to login and the clock will be paused until such time that you have answered the doctors questions.

5. Links from this website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

6. Payment and refunds

In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for providing this service. Payment is not taken until the doctor has provided his response. Refunds, if applicable, will only be made using the payment gateway (e.g Paypal) to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.

7. Pricing

All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.

8. Information on this website

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. For health advice in particular, but not exclusively, before acting on any of the advice, you should confirm that such action is applicable and suitable by referring to your own medical practitioner. The limitations associated with the service exclusive of physical examination and investigations should be recognised. Neither AskTheDoctor24 nor any of its owners, managers, directors, employees, agents, advertisers or Governing Body assumes any legal responsibility for any incorrect or misleading information provided by any professional or contained within this site.

Legals

25. Use of the service outside of the United Kingdom

AskTheDoctor24 makes no claims or representations that any or all of the content on this website, or the service may be lawfully viewed, downloaded or used outside the United Kingdom. Unless otherwise expressly stated, the content, this website and the service is directed solely at users aged 18 and over who access this website from within the United Kingdom. IF YOU CHOOSE TO ACCESS THE WEBSITE FROM OUTSIDE OF THE UNITED KINGDOM YOU DO SO AT YOUR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH THE LAWS OF YOUR JURISDICTION.

26. Third party rights

Nothing in these Terms and Conditions is intended to, nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

27. Waiver

No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to a subsequent breach.

28. Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING. IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.